Refund policy
Last Updated - May 25, 2026
At Trenvo.in, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return and Refund Policy below.
1. Return Eligibility Criteria
Products may be eligible for return if:
The item received is damaged, defective, or incorrect
The product remains unused and in original condition
Original packaging, tags, and accessories are included
Return request is submitted within the allowed return period
Products showing signs of use, damage caused after delivery, or missing original packaging may not qualify.
2. Return Timeframe
Customers may request returns within:
7 days from the date of delivery
Requests submitted after the return period may not qualify for return or refund approval.
3. Refund Process and Timing
Once returned products are received and inspected:
Approved refunds will be processed to the original payment method
Refund processing generally takes 5–10 business days
Processing speed may vary depending on banks or payment providers
Customers will receive notification once refund processing begins.
Shipping fees (if applicable) may not always be refundable.
4. Exchange Options
Eligible products may qualify for exchange if:
Incorrect product received
Product arrived damaged
Product contains manufacturing defects
Exchange availability depends on stock availability.
If replacement inventory is unavailable, customers may receive refund options.
5. Damaged or Defective Products
If your order arrives damaged or defective:
Please contact customer support within 48 hours of delivery.
Provide:
Order number
Product photos
Description of issue
Our team will review and work toward a suitable resolution.
6. Non-Returnable Items
The following items may not qualify for return:
Personal care products
Hygiene-related products
Customized or personalized products
Digital products
Gift cards
Clearance or final sale items
Products damaged after delivery due to misuse
Additional restrictions may apply depending on product category.
7. Return Shipping Costs
If the return occurs due to:
Our error:
Wrong product delivered
Damaged item
Defective item
Trenvo.in may cover applicable return shipping costs.
Customer preference return:
(Customer changes mind, no longer wants product)
Customers may be responsible for return shipping charges.
Shipping costs may not be refundable.
8. Refund Approval Rights
Trenvo.in reserves the right to deny refund or return requests that do not meet policy requirements.
Each request is reviewed individually.
9. Cancellation Policy
Orders may only be cancelled before shipment processing begins.
Once an order has been shipped, cancellation requests may no longer be possible.
10. Contact Information
For return or refund assistance:
Trenvo.in
Email: trenvosupport@gmail.com